Terms and Conditions

Supraplay Casino

These terms govern your use of Supraplay Casino, effective from July 15, 2024. By accessing the site, you agree to these rules. The English version takes precedence over any translations.

Updates to Terms

The casino may revise these terms as needed. We aim to inform players of major updates via email, but encourage regular reviews of this page.

Eligibility to Play

The site welcomes users only from areas where online gaming is legal. It is your duty to ensure compliance with local laws, and we accept no claims related to violations. Restricted countries include Belarus, Curacao, Estonia, Israel, Latvia, Lithuania, United States, Cyprus, Georgia, Brazil, Poland, Russia, Turkey, and Malta. Breaches may prevent successful withdrawals or refunds. Canadian players cannot access NYX (NextGen) games.

Only individuals aged 18 or the legal gambling age in their jurisdiction may play. Finnish players are ineligible for deposit bonuses. We may request age verification and suspend accounts if unmet. NetEnt's privacy policy applies to their slots, available at their official site.

Supported Currencies

Accepted currencies are EUR, USD, GBP, and cryptocurrencies.

Fees and Taxes

You bear all taxes on winnings per your local laws. Deposits without wagers may incur fees on withdrawal requests. All deposits require a 3x wagering before cashout.

Game Regulations

You affirm understanding of game rules and payout rates offered on the site.

Game Access

Certain games may be restricted by jurisdiction due to provider policies, which can evolve. VPN use to evade blocks is forbidden and may result in winnings forfeiture.

NetEnt games face absolute restrictions in Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, and United States.

Blacklisted territories for all NetEnt games include Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, and others listed similarly.

Branded NetEnt slots have extra exclusions: Planet of the Apes in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine; Vikings in Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States; Narcos in Indonesia, South Korea; Street Fighter in numerous American and Asian countries; Fashion TV in Cuba, Jordan, Turkey, Saudi Arabia.

Universal Monsters slots are limited to Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.

Canadian users cannot play NYX games.

Liability Disclaimer

Gambling involves risk of loss, and the casino is not responsible for financial harms from site use. We safeguard personal data but are not liable for third-party handling, such as affiliates or software providers.

The casino assumes no responsibility for technical issues affecting access or play. Errors in wagers or payments may lead to cancellations or corrections. Mistaken credits remain casino property; you must notify us promptly, and erroneous withdrawals constitute a debt.

The casino, its staff, and partners do not guarantee software fitness, error-free operation, or uninterrupted access, and disclaim liability for any damages from site or game use. You indemnify us against claims from your participation. We decide on violations leading to suspensions or bans.

Account Usage

One account per player; multiples may cause termination and payout suspension. No third-party access, including minors. Accounts are for personal use only. Offensive nicknames may be altered or accounts blocked.

We may require phone verification for KYC; failure within two weeks locks the account. Duplicate accounts lead to reclamation of gains.

Anti-Fraud Measures

Suspected fraud, such as collusion, unfair strategies, chargebacks, or low-risk betting, allows account closure and payout suspension. We may report to regulators.

For chargebacks, we may deduct from balances, pursue further claims, or close accounts. Verification calls may be required; non-compliance results in closure and confiscation. Abusing promotions, like high-variance betting patterns or bonus exploitation, permits bonus voiding.

Zero tolerance for advantage play, including stolen cards or multiple accounts; we may close accounts and refund balances minus fees. System manipulation leads to charges. Verification may involve documents in specified alphabets or video calls.

Report software errors immediately; failure allows compensation claims. Deposits need 3x wagering before withdrawal, or fees apply. No interest on accounts; no currency exchanges.

Deposits

Minimum deposit: $10/€20/£20; maximum varies by method. Third-party payments banned; violations forfeit winnings, returning deposits to owners. Crypto deposits have no limits, but use other tools for gambling limits.

Withdrawal Rules

Minimum withdrawal: 10 USD/EUR/GBP or crypto equivalent; maximum by method, with installments if exceeded. Processing up to 3 days. Card withdrawals may refund to card up to deposit amount; excess via alternatives.

Identity checks may delay payouts. False data leads to refusal and termination. Supported for OCT (Visa) and Payment Transfer (Mastercard) in specific countries; not all guaranteed.

Site currency: Euro; conversions may increase costs. Currencies may be removed with notice, converting to Euro. Bank transfers may incur fees up to €/£16. High limits: 4,000 daily, 16,000 weekly, 50,000 monthly, except VIPs or jackpots.

Refunds

Requests within 24 hours of transaction or 30 days for unauthorized access. Card refunds up to deposits; excess via alternatives. Bonuses deducted first. High-risk transactions refunded, notifying authorities. Player covers costs.

Inactive Accounts

Dormant after 12 months; €/£10 monthly fee until zero or reactivation.

Claim Expiry

Claims must file within one year.

Complaints

Contact support; escalations handled internally. Only account holders complain; server logs final in disputes.

Non-Transferability

Rights non-transferable without consent.

Arbitration

Disputes settled via Cyprus arbitration.

Responsible Gaming

Overview

Gaming for fun; track spending to avoid issues.

Limits

Set deposit, loss, wager, cooling-off, self-exclusion, or session limits via support. Decreases immediate; increases after confirmation.

Self-Exclusion

Request via support for periods; blocks access, no promotions. Withdrawals post-exclusion require contact, subject to verification.

Support Resources

Seek help from Gamblers Anonymous, GamCare, Gambling Therapy.

Minor Protection

18+ only; proof may be required. Parents use software like CyberPatrol, GamBlock, Solid Oak, Net Nanny to restrict access.